Contact and Support
Use the public help articles first for common setup and usage questions. Parent support messaging is available from the signed-in parent account when there is an active subscription, or for one month after the last billing period of a cancelled or expired subscription ends.
When to use self-service help
- Signing in as a parent or student.
- Understanding subscriptions, billing, and invoices.
- Creating, renaming, resetting, copying, reviewing, or deleting student logins.
- Reviewing how student practice and parent review work.
- Understanding teacher-access requests or free-practice limits.
When to message support
- Billing behaviour does not match what you expect after checking your subscription items.
- Subscription access still looks wrong after confirming your active subscription or recent cancelled subscription details.
- You need help with a parent-side issue that cannot be resolved from the parent dashboard, billing page, or subscription page.